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Premium Membership Payment Rejected

a5drzej
male
Inlägg: 3
Släktträd: Grafisk
Visa deras familjeträd.
My bank says Geneanet charges my bank account with 0 (zero) € instead of with 12.50 € and this is the reason why the payment cannot be successfully completed. How can I contact the company in order to solve this problem out?

jyb
jyb
Administrator
Inlägg: 5200
Släktträd: Grafisk
Visa deras familjeträd.
The payment process has failed and you have not been charged.

If you can't pay with your credit card, please go to https://en.geneanet.org/premium/gift/, enter your own username and you can pay via PayPal.
Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

a5drzej
male
Inlägg: 3
Släktträd: Grafisk
Visa deras familjeträd.
Problem solved. Thanks a lot.

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