Premium membership not active although says I am ?!

[casey82]

Hi
My 3 month Premium subscription has expired and the notification under my account says the automatic renewal was cancelled

I did query with the Premium team two days ago as it had conflicting messages there of No automatic and automatic renewal. I was assured by the team that my renewal was automatic.
Today I find my Premium membership is no longer in place. I thought I would sign up for a year then, but I got this message: "You already have a Premium subscription with an automatic renewal. It's not possible to get a new Premium subscription"

So how come i have no access to Premium features and my Premium membership is not active but "cancelled". ? I am very confused.
Please could let me know what I need to do to get this Premium membership reinstated and active
Thank you
Kathy Crockford
.

[jyb]

It has been fixed, sincerely sorry. You can now subscribe again.

[richdunbar]

My account indicates I am a Premium member, yet I am blocked from accessing Premium information. Help please.

Richard Dunbar

[jyb]

You have access to all Premium options and services. Could you please give an example?

[richdunbar]

When I try to view an entry in my notifications, it takes me to the Premium page as if it wants me to sign up. I therefore cannot access my individual notifications.

Richard Dunbar

[jyb]

It seems that you also have the free Geneanet account "rdunbar". You can't access Premium data through the notifications sent to your free account.

[richdunbar]

I signed into my premium account, but when I go to check alerts marked with a "P", it does not let me view my alert but takes me to the Premium page. I have posted twice about this but I have not received a satisfactory answer. Again, I am not signed in to a "free" account, I am signed in to my Premium account. It started doing this just in the last couple of weeks. It was working fine before. Please fix it. Thank you.

[jyb]

It has been fixed. It was caused by the refund we made on November 13, 2019. Sincerely sorry for the inconvenience.

[richdunbar]

Merci Jean-Yves.