I
Sirs,
I signed up for Premium, for a trimester, on the 8th of July. Instantly my subscription worked. However, today, Premium is not opening. The value of the quarterly payment has already been deducted from my card.
How should I proceed?
Thanks
Premium paid and not working
Hello,
Maybe your Premium account here:
https://en.geneanet.org/profil/liliandejean
If it is yours, log out from your lilianteresa account:
https://en.geneanet.org/help/how-to-log-out-from-geneanet
Then log in:
https://en.geneanet.org/help/how-to-log-in-to-your-geneanet-account
Note that as you have two accounts, you have to enter your username, not your email address.
Best,
Claudine
Maybe your Premium account here:
https://en.geneanet.org/profil/liliandejean
If it is yours, log out from your lilianteresa account:
https://en.geneanet.org/help/how-to-log-out-from-geneanet
Then log in:
https://en.geneanet.org/help/how-to-log-in-to-your-geneanet-account
Note that as you have two accounts, you have to enter your username, not your email address.
Best,
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
-
- Administrator
- Inlägg: 8156
- Släktträd: Grafisk
- Sökning: Text
- Visa deras familjeträd.
Dear Madam,
You have 3 Geneanet accounts:
- "lilianteresa": free account
- "arvoredejean": free account
- "liliandejean": Premium account; you have access to all Premium options and services since July 10 with this account
You have 3 Geneanet accounts:
- "lilianteresa": free account
- "arvoredejean": free account
- "liliandejean": Premium account; you have access to all Premium options and services since July 10 with this account
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Sirs,
My Premium subscription was renewed on July 8, 2022 as that was deducted from my credit card, Mastercard. After that Geneanet made several more attempts to make the same renewal ( 10, 11, 12, and 13th July), and for that reason my credit card was blocked.
Besides, the Premium subscription is not available for me.
How to solve the issue? Thank you.
My Premium subscription was renewed on July 8, 2022 as that was deducted from my credit card, Mastercard. After that Geneanet made several more attempts to make the same renewal ( 10, 11, 12, and 13th July), and for that reason my credit card was blocked.
Besides, the Premium subscription is not available for me.
How to solve the issue? Thank you.
Hello,
Claudine
Just follow the advice given last yearlilianteresa skrev: ↑10 augusti 2022, 23:52 Besides, the Premium subscription is not available for me.
How to solve the issue? Thank you.
Best,Log out from your lilianteresa account:
https://en.geneanet.org/help/how-to-log-out-from-geneanet
Then log in:
https://en.geneanet.org/help/how-to-log-in-to-your-geneanet-account
Note that as you have several accounts, you have to enter your username, not your email address.
Claudine
Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.
-
- Administrator
- Inlägg: 8156
- Släktträd: Grafisk
- Sökning: Text
- Visa deras familjeträd.
Dear Madam,
You still have 3 Geneanet accounts:
- "lilianteresa": free account
- "arvoredejean": free account
- "liliandejean": Premium account; you have access to all Premium options and services since July 8 with this account
Log out from your account "lilianteresa" and log in to your account "liliandejean" to get access to all Premium options and services.
You still have 3 Geneanet accounts:
- "lilianteresa": free account
- "arvoredejean": free account
- "liliandejean": Premium account; you have access to all Premium options and services since July 8 with this account
Log out from your account "lilianteresa" and log in to your account "liliandejean" to get access to all Premium options and services.
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
-
- Administrator
- Inlägg: 8156
- Släktträd: Grafisk
- Sökning: Text
- Visa deras familjeträd.
I have sent an email to you to be sure that you read our answer.
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
-
- Inlägg: 1
- Släktträd: Grafisk
- Sökning: Grafik
- Visa deras familjeträd.
Thank you for your answer.
I deleted my lilianteresa account to avoid future problems with my credit card.
Regards
Lilian
I deleted my lilianteresa account to avoid future problems with my credit card.
Regards
Lilian
-
- Administrator
- Inlägg: 8156
- Släktträd: Grafisk
- Sökning: Text
- Visa deras familjeträd.
Great, thank you.
Do you want me to delete your account "arvoredejean"?
Do you want me to delete your account "arvoredejean"?
Best wishes,
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips
Jean-Yves BAXTER
GeneaNet
Please read our help pages and tips to improve your genealogy research and to grow your family tree:
- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips