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jsarkkinen: Inlägg: 2; Släktträd: Grafisk; Sökning: Grafik; Visa deras familjeträd.

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Inlägg av jsarkkinen » 23 mars 2021, 10:10

Hello,

i already had paid premium payment, but i still have not been granted the right to use it.
What is problem?

Regards
Johanna Sarkkinen

jyb: Administrator; Inlägg: 8165; Släktträd: Grafisk; Sökning: Text; Visa deras familjeträd.

Re: Premium Payment

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Inlägg av jyb » 23 mars 2021, 10:24

Dear Madam,

The transaction failed. Can you please verify that you have not been charged then try again?

Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips

jsarkkinen: Inlägg: 2; Släktträd: Grafisk; Sökning: Grafik; Visa deras familjeträd.

Re: Premium Payment

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Inlägg av jsarkkinen » 23 mars 2021, 10:45

Payment is taken from my bank account. But i cannot use premium.

Regards
Johanna Sarkkinen

zanzigirl: Volunteer moderator; Inlägg: 15288

Re: Premium Payment

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Inlägg av zanzigirl » 23 mars 2021, 11:11

Hello,

Maybe a second account here:

https://www.geneanet.org/profil/josarkki

Best,
Claudine

Modératrice bénévole sans lien de subordination avec Geneanet / Volunteer moderator with no subordination to Geneanet.

jyb: Administrator; Inlägg: 8165; Släktträd: Grafisk; Sökning: Text; Visa deras familjeträd.

Re: Premium Payment

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Inlägg av jyb » 24 mars 2021, 11:14

That's correct, you have another Geneanet account with another email address (I did not search by name at first):

- account "jsarkkinen": free account = the one where the payment failed
- account "josarkki": Premium account since March 21

Best wishes,

Jean-Yves BAXTER
GeneaNet

Please read our help pages and tips to improve your genealogy research and to grow your family tree:

- https://en.geneanet.org/help/
- https://en.geneanet.org/genealogyblog/category/geneanet_tips